Phone not working

2017 VOLKSWAGEN JETTA
30,000 MILES • TURBO • AUTOMATIC
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GANLET
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Hello,
The head unit in my Jetta has suddenly stopped connecting to my iPhone, it just gives a constant connection fails error. In addition whenever I start my car the radio is basically reset, it doesn't remember any saved stations and it starts at the car play screen regardless of where it was when I turned the car off. I have to assume the two issues are related and my theory is that it is probably a fuse, but i'm not sure which fuse it might be. the manual doesn't have a fuse guide. I'm hoping someone can point me in the right direction.

Thanks
May 20, 2019 at 12:37 PM
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STRAILER
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Hello,

It sounds like one of the fuses blew (13, 31 or 51). However, to be sure here is a guide to help us test the fuses and the fuse location with the radio wiring diagrams so you can see how the system works:

https://www.2carpros.com/articles/how-to-check-a-car-fuse

Check out the diagrams (below). Please let us know what you find. We are interested to see what it is.
May 21, 2019 at 3:16 PM
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GANLET
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Thank you for the response, I will try out your suggestion and let you know.
May 22, 2019 at 9:01 AM
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STRAILER
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Please do.
May 23, 2019 at 11:20 AM
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GANLET
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the guide you provided didn’t match my car exactly. the layout is the same but my car doesn’t have all the fuses listed. I’m not sure if it matters but I have a Jetta SE. In the engine box 13,31, were missing. In the cabin 13 was missing but 31 and 51 was present and unblown.
May 23, 2019 at 12:02 PM
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STRAILER
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It sounds like the head unit is going out or needs an update. We can find out for sure if we do a CAN system scan. here is a video to help see what needs to be done:

https://youtu.be/InIlnsjOVFA

Please run down this guide and report back.
May 26, 2019 at 11:21 AM
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GANLET
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It ended up being the head unit, had to replace it. Thanks for your assistance.
Jun 28, 2019 at 7:25 AM
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STRAILER
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Good to hear, please use 2CarPros anytime we are here to help.
Jun 29, 2019 at 4:36 PM