Steering wheel audio controls not working properly

2014 KIA SORENTO
70,000 MILES • 6 CYL • 4WD • AUTOMATIC
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PSJ011777
  • MEMBER
  • 34 POSTS
The mute, mode, volume + or - , change presets and voice listening do not work correctly unless you're turning the steering wheel. Once you're going straight they all change to a different function. I've hit the reset on the front and that didn't work, it didn't actually delete the settings and start anew, I've removed the negative battery cable for 10 minutes and still nothing. I've also removed and replace the fuse in the fuse box next to the steering wheel. There are no codes at all.
Sep 29, 2019 at 6:05 PM
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STRAILER
  • CERTIFIED EXPERT
  • 53,854 POSTS
Hello,

This is common when the clock spring behind the steering wheel goes out. here are the instructions on how to replace it in the diagrams below. Check out the diagrams (below). Please let us know what happens.

Oct 1, 2019 at 12:44 PM