No phone calls from speakers?

2014 FORD FUSION
90,000 MILES • 2.0L • 4 CYL • 2WD
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DAD7X7
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Everything works except audio from phone calls out of the speakers. Mic works .text to speech works etc. Tried resets, Ford sync reset, even called ford and went through their whole protocols on the phone. Could it be the audio receiver?
Sep 28, 2025 at 6:12 AM
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STRAILER
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Okay lets rule out the simple things.

Make sure the phone’s Bluetooth profile for “Call Audio” is enabled (sometimes “Media Audio” will work but “Call Audio” is toggled off).

In the phone’s Bluetooth settings - tap the connected Fusion Sync device - verify both Calls and Audio are enabled.

Try with a second phone if you haven’t already. If another phone has the same issue, it’s in the car.

Please let me know and we can go from there.
Sep 29, 2025 at 10:33 AM
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DAD7X7
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yes tried those and both phones did not work.
Sep 29, 2025 at 11:58 AM
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STRAILER
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You mentioned you did this, but confirm you also rebooted the car’s fuse for SYNC. Pull fuse #67 (in the passenger compartment fuse box) for 2 minutes, then reinstall. This hard-resets APIM. Let me know.
Sep 29, 2025 at 4:33 PM
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DAD7X7
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Also spent an hour with Ford sync on the phone.
Sep 30, 2025 at 5:50 AM
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STRAILER
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What did they say was wrong? We should do a CAN scan to see which codes are stored and it should tell us which part of the system is having an issue.

CAN SCAN - https://youtu.be/u-4syLc-ifQ

Please go over this guide and get back to us.

Oct 1, 2025 at 9:20 AM
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DAD7X7
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can i use Forscan ?
Oct 1, 2025 at 1:51 PM
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STRAILER
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Yes you can, Forscan supports the CAN system. Please let me know the codes.
Oct 2, 2025 at 9:09 AM