Key stuck in Ignition only releases when battery drains?

It sounds like there might be some confusion or miscommunication regarding the work that was performed on your 2011 Ford Fusion Hybrid and the issue you're experiencing with your keys not starting the vehicle. Here are a few points to consider:

Keys and Starting Issue: If the keys you received after the work were not programmed correctly to start your vehicle, this could explain why the car isn't starting. It's possible that the new key you received was not properly programmed to match your vehicle's immobilizer system.

Programming New Key: Many modern vehicles, including hybrids, use electronic immobilizer systems that require keys to be programmed to the vehicle in order to start it. If the new key wasn't programmed during the repair, it wouldn't work to start the car even if it could unlock the doors.

Communication with the Service Provider: If the new key they provided is not working, it's important to get in touch with the service provider as soon as possible to explain the issue. It's possible that there was a mistake in the programming process or a misunderstanding.

Verification: Double-check the work order or invoice you received. It should detail the specific services that were performed and the cost associated with each service. If you were charged for a new key, but the new key is not functioning as expected, you have the right to inquire about the discrepancy.

Resolution: If it's determined that the new key was not programmed correctly or is not functioning as intended, the service provider should rectify the situation by either reprogramming the key or providing you with a properly functioning replacement key.

Ask for Clarification: Reach out to the service provider and explain the issue politely. Ask for clarification on the charges related to the key replacement and the lack of functionality. They should be able to address your concerns and work towards a resolution.

Remember that misunderstandings and mistakes can happen, even in professional settings. The key issue might be something that can be easily resolved once you communicate the problem to the service provider. If the issue is not resolved to your satisfaction, you may consider discussing the matter with a manager or seeking advice from a consumer protection agency if necessary.