Windows not working

My vehicle developed the exact problem. I fixed a broken wiring in the door near the door jam where it goes through to the body and into the car. It will flex there until the wire breaks. Its an easy fix just remove the door panel and check it out. Here is a guide to get the door panel off:

https://www.2carpros.com/articles/door-panel-removal

Here is a window wiring diagram so you can tell which wire does what.

Please let us know what happens.

Cheers

I have not had a chance to pull my door panel off yet, hopefully next week. Someone else I spoke with said he had the same problem. After replacing the window switch and latch system all he did was lose his money. He told me he brought it to the dealer to look at it. He said they had to repair the wire harness going into the drivers door. They told him it was a loose wire. No major parts were used, but it still cost him over $400.00. I intend to pull the panel off and use a multi-meter to check the power supply and continuity off the wires. I will let you know what I find when I get a chance to do this.

I just fixed this kind of problem. Check the black wire between the door and the body inside the rubber boot. The boot comes off the door rather easy, but putting it back into place is hard. I soldered the wires and was back in business in under thirty minutes and another thirty minutes to figure out how to get the boot back on. It will go back on using a screw driver (to hold the plastic door piece away from the door) and a tiny pair of needle-nose pliers. Good luck!

I finally fixed it today. It was the orange and white power feed located in the rubber boot between the door and body. After removing the boot to check the wires I noticed the wire was cut clean through. It was not rubbing on anything or kinking so I am not sure why it broke, but it did. I slid some heat shrink over it soldered it together then covered it with the heat shrink. Problem solved, all is working fine. It took about forty minutes total.

Hope this helps someone else.

My son purchased his 2004 Jeep Grand Cherokee from a dealer and immediately the power windows/doors stopped working. The dealer would not help him. I decided to Google the problem and found this page. Sure enough the black wire inside the door harness was broken. I simply spliced it back together, soldered the connection, taped over, and reinstalled the boot. It solved the problem along with a few other gremlins. Total cost was $10.00 for a cheap solder iron. I love this website and those who maintain it.

Love the website, too! Keep passing on those solutions, we need all the help we can get to save our hard-earned cash!

You guys and this site are amazing. Same problem here. I checked fuses, and was about to order a new switch hen I found this site. I opened the door, pulled back the rubber wiring boot, and there was the problem. Both the black and the orange/white wires were both completely severed half way into the boot. It was a little awkward to work with, but I made due with needle nosed pliers, electrical tape, and a knife to clean the plastic casings off the wires to splice them together. Works like a champ again. Side note: these wires mysteriously broke over the last couple of weeks during some of Chicago's coldest winter days (multiple zero degree days). Being that these were the two thickest wires in the cluster of about seven or so, sounds to me that they just got a little brittle and broke with the cold winter temperatures. Cheers.

I had the same problem with the black wire being completely cut. Spliced together and almost everything is fine. My initial problem is that the rear passenger window did not work. I took it to the dealership and they replaced the driver's power switch module and then said oops, it was the front passenger switch module that need to be replaced. Will I have to remove the entire door panel to do this myself?

Thank you so much for posting this solution. My local garage wanted to charge me $175.00 per hour just to join that black wire. As soon as I opened the boot the problem was staring me in the face. It took me twenty minutes to fix it. As for returning the boot the white plastic fitting can easily be removed from the door by pinching the top and bottom together. Takes only a minute to return the boot to its white frame and it then simply pushes back into the hole in the door. Thanks for saving me a fortune.

Okay, I took our 2004 Jeep to the dealership today to get the wiring harness fixed and was I received a quote of $210.00 plus labor. Stop I can repair it myself. I went to an auto part store and purchased some twelve gauge wire and butt connectors for the twelve gauge wire (we cut the rubber boot) and jump the black wire (which is the one that breaks most commonly) or all of them, making sure to connect them each to their own color. The repair cost us twelve dollars for the parts to fix an error on Jeep's part!

The end!

Same thing with my 2004 Grand Cherokee. I had wires break in both front doors. There should be a recall on the wiring harnesses, this has happened to a lot of Jeep owners. There is a flaw in the design of these harnesses.Today my right rear window went down and now I cant get it to go up. I am going to try to replace the switch. I will post about it after replace it to let you know if it works.

See if this post helps.

https://www.2carpros.com/questions/2000-jeep-grand-cherokee-has-lost-its-mind

Especially the last responses towards the end.

THE MEDIC

I had that issue with my 2004 Grand Cherokee, just as one post here mentioned, it was the thicker orange with white wire within the rubber boot at the driver door hinge. It looked like it was cut clean through and a had a four inch gap between the two ends, almost looked like they were never connected. I ran jumper wire to the two ends and it worked right away!

Thank you for providing this information. I had already begun researching pricing and installation of door actuators. That would have been a horrible investment since it would not eliminate my issue. I took the boot off the passenger side door and found one of the wires cut. I stripped both ends and used a boot connector to reconnect them and what do you know my locks are working like a charm. Thank you!

It is so cool how you can submit a question (free or donation).

Or do a little research and you find someone that has had your exact same issue.

Glad to hear you have yours figured out.

Just out of curiosity, how did you go about your quest for an answer? Did it take you long?

And after you found an answer how long did it you to locate and repair the problem?


THE MEDIC

It worked for me. I had to cut the boot. I found the disconnected wire (red and black) I spliced it back together. All works fine now. About seven minutes in the car and about ten minutes on the internet searching a few forums. These forums have save me several thousands of dollars by now on the Jeep, Ford F250, Ford F350 and some others. This alone saved me the brain damage I get just taking something to an auto repair shop. Priceless.

Wow it really worked! My mechanic was going to send me to a electrical mechanic, but I read your answers and sure enough it was actually the orange wire in my case I even showed the mechanic he was very surprised. Thanks guys, you saved me a lot of money. :)

You are very welcome!

I found this post a long while back, used the information to aid several others who had submitted a question about the same kind of problem.

Not only do I answer questions I do a lot of reading of answers that might aid my family and friends and educate myself in the process.

Come back to see us.


THE MEDIC

Similar problem with a 2004 Grand Cherokee. The right side door locks and power windows, key fob lock/unlock no function. Dome light stays on as if the was door open. Troubleshoot by watching overhead console while opening each door. Front passenger door not detected. Inspected wires in door-body boot and found broken black (presumably ground). Insulation also open on power wire. Large stiff wires. I expect them to break again.

I am so frustrated I just bought this Jeep Cherokee and I am having the exact same issue. I am disabled with almost no income. I called Jeep and told them about this and said there are thousands of people having this exact same problem why has this not been recalled? I live alone and I am not able to do this repair Jeep said, "well sorry nothing we can do to help you". So here I am praying for a miracle to get this fixed since I have very little money to pay for the repair and I am disgusted with the lack of help from Jeep who claim they know nothing about this problem. I said, "well all I have to do is Google famous Jeep Cherokee electrical issues".

Just a little thought.

This broken/ stretched and broken wire issue found in the door's wire loom (rubber boot) has haunted many. The biggest headache was figuring it out and locating it in most cases.

Seems that you too have stumbled upon this post which has helped cut down on lots of hair pulling outages.

The right tools and parts might make this a pretty easy fix for a mechanical/electrical minded person.

I am going make two possible suggestions where you might seek some inexpensive help.

1) Local Jeep Club- They are always tearing into their stuff, might want to "show ouff" (show their skills) to a "helpless" gal! (lol!)

2) Local high school (yeah?)/ technical college (more preferred) automotive sciences shop (you know what I mean). Many times they will work you in for the cost of parts (probably minimal if it is a broken wire in the boot) and sometimes they ask for a "donation" for the service to help out the school. The tech school shop here wanted a whopping $25.00 donation after repairing an acquaintances vehicle. Things may vary depending on your location.

I am going throw in a third possibility, probably more expensive, but us Jeep people want things right! So this is the only way I can "anywhere" find "anyone" a decent/reasonable/ quality mechanic. To heck with all of that five star political/ survey junk filled out by people who cannot even pull their dipstick! My method puts you in touch with a "neutral" and experienced automotive industry kind of guy!

I try to send people to an inexpensive, but decent shop. I can kind of recommend a shop might near anywhere in the U.S. just by sending you to an experienced "car guy" who does not mind helping you at all to find that "special shop" whereas you might trust and grow dependent on in future years.

Please see my answer in this link!

https://www.2carpros.com/questions/2002-ford-expedition-transmission-help

Let me know how it is panning out!

The Medic

@MSBCOMPUTER. Thank you so much. that was exactly the problem. Black wire was not making proper contact. I cut and wire, added a coupler and tada fixed. Thank Again!

Thanks for the help. I have a 2004 Grand Cherokee and it had the same problems. took it in to a mechanic who really does good work. kept it for a few days and said I needed a drivers side master switch . I took it home read this website found the orange and black wires on the passenger side broken. Spliced a short wire into the broken wires and everything works. Inside lights. Remote key, all windows and locks and lift gate. What a great website.

I am having this same problem where all the windows do not work, the locks and the mirrors work. replaced the master switch. found the black wire in the door harness broken. repaired it and still nothing. fuses are all good. any other ideas?

Thank you all for the great information Hubby and I fixed it no problem! The boot was a pain to put back on, we finally popped out the white insert not knowing if we were going to cause more problems, worked like a charm!

That is great!

Even though I jumped in in the middle of this thread attempting to help back in 2012. (I am a CJ guy)

Seems quite a few people have been helped by this!

I am going to make another request from the next person please snap a few pictures of the boot, the broken wire, the repair you made and please post them.

I think that would help motivate and explain things in a nutshell to the person after you!

Thanks,

The Medic

Add another to the broken black wire problem! Thanks guys! (And good tip about taking white plug out to reinstall boot!!)

That is what we are here for, helping people, one at a time.

Please use 2CarPros anytime, we are here to help. Please tell a friend.

Cheers, Ken

Four cylinder all wheel drive automatic 180,495 miles.

Hey guys, my Grand Cherokee (Columbian edition) power windows are not working anymore, but the sunroof windows open. Please help me.

check the fuses. I am not sure if the sunroof runs off the same circuit as the windows.

Power windows do not work on both passenger doors.

Check fuses, and make sure there is power to the switch.

Same Problem 2004 Jeep Grand Cherokee Laredo.

Another fix, thanks guys!

I have the door down to bare metal and all the tape and clips removed from all of the wires but cannot seem to find any obvious broken or stretched ones. I've read all the posts for clues but nothing panned out. Can someone please help me with ideas on finding my culprit? Also, was it common to have the interior lights on constantly, or did just the one poster have that issue?

You have the same symptoms?

What are yours?

This what MQUIN25 said a few answers above here.

"Thanks for the help. I have a 2004 Grand Cherokee and it had the same problems. Took it in to a mechanic who really does good work. Kept it for a few days and said I needed a drivers side master switch. I took it home read this website found the orange and black wires on the passenger side broken. Spliced a short wire into the broken wires and everything works. Inside lights. Remote key, all windows and locks and lift gate. What a great website."

Also in the reading of other postings this was not the fix for everybody.

MQUIN25 found 2 broken wires.

Could be a bad switch, maybe broken wires, maybe the wire broke inside the insulation and it's not obvious. Could be that this is not the correct approach for your symptoms.

Do you know how to perform a continuity test thru wires? (this would reveal a break/ an open circuit)

I may can help you with this test if you are lost.

The Medic

Symptoms:
Master door switch is not working at all
Key fob is non responsive even with new batteries
Interior lights stay on while driving

I have a master switch on the way. I ordered it before I found this thread.

I do not know how to test wires, but I'm sure my Dad could walk me through it.

This sounds like a door latch is not working right leaving the interior lights on. It will probably be the drivers door because it gets used the most. One of the micro switches inside the latch has gone bad.

Any ideas about the vehicle not responding to its fob and the master switch "going out" at exactly the same time, other than tracing wires?

It sounds like the BCM is having a problem which controls both the Fob and windows is your Jeep a 2004? I need to know so I can get you more information on what to check.