CUE screen shows permanently warning text to keep eyes on the road?

2016 CADILLAC XTS
77,000 MILES • 3.6L • V6 • 2WD • AUTOMATIC
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SANDUSIMON1928
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My vehicle listed above persistently displays the "keep eyes..." warning message while I'm driving, preventing me from using the screen. However, when I switch off the engine, the CUE screen functions normally, and I'm able to adjust radio settings or connect via Bluetooth. While I'm aware that taking it to a dealership could resolve the issue, I consider that option a final resort. Thank you for your assistance. I'm located in Arizona.
Feb 9, 2024 at 6:58 PM
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JACOBANDNICKOLAS
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Hi,

That is an interesting one. What really needs to be done is to have the CAN bus scanned to see where the fault is located. This doesn't need to be a dealership but does require a scan tool that can read can-bus codes.

Basically, CAN stands for controller area network. All the different modules are tied together via a few wires. This type of scan will retrieve codes regardless of the module storing them.

Here is a link that explains how it's done:

https://www.2carpros.com/articles/can-scan-controller-area-network-easy

I realize that it's an inconvenience, but that is where I would recommend starting. Otherwise, it will become a guessing game which can get expensive.

Let me know if you have other questions.

Take care,

Joe
Feb 10, 2024 at 5:12 PM