Car will not shift after oil change

Good afternoon,

How many quarts did your boyfriend add?

yes, it is possible but if the level is correct then it should shift.

Did you return to the oil change place and ask them to re check there work as they may have disconnected something during the oil change?

https://www.2carpros.com/articles/automatic-transmission-problems

is the check engine light on? if it is, can you tell us the code?

Roy

He added four quarts so far. And yes, I did return to the oil change place. They told me there was no way to get to the transmission fluid without going to the dealership, which was obviously a lie. Then they told me the transmission fluid was burnt and black. They told me because the transmission fluid was never changed, my transmission fluid had burnt up. The check engine light is on, but we would have to check the code.

sounds very fishy.

If they knew anything about cars, they would know how to check and add transmission fluid. that is there job.

let me know when you get the code.

Roy

I thought so myself. He's going to go down and talk to them tomorrow and try to get somewhere. Unfortunately, they talk to me like I'm stupid because I'm a woman and don't know a ton about cars.

Let me know what they tell you.

is this a franchise oil change place or private shop?

Roy

It's a chain. American Lube Fast.

Good, once you find out their response, make sure you document it for your complaint to the company.

Roy

Definitely. By they way, the speedometer doesn't work now either.

Okay, that is most likely the reason it will not shift. without the speedometer working, the PCM will not know the car is moving and cannot tell the transmission to shift.

Have them check the vehicle speed sensor to see if it is connected. when they changed the oil filter, they were right at this sensor.


Roy

Roy, you have been so very helpful! Thank you and Merry Christmas!

You are welcome.

Merry Christmas to you and yours.

Always glad to help.

Roy