Car not starting

2009 MERCEDES BENZ C300
13,000 MILES
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FRANUEL
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  • 3 POSTS
When you insert the key, it keep saying remove key.
May 26, 2021 at 3:16 AM
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JACOBANDNICKOLAS
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  • 110,175 POSTS
Hi,

The problem is likely related to the anti-theft. With this being a 2009, the CAN bus needs scanned to determine if there are specific diagnostic trouble codes. Otherwise, it becomes a guessing game.

CAN stands for controller area network. Basically, all modules and computers are connected via a few wires. By scanning it this way, it will retrieve codes from all modules if a problem exists.

Here is a quick video showing how it's done:

https://youtu.be/InIlnsjOVFA

Honestly, this is what needs to be done first. If it's possible, have that done, and let me know what codes are found.

Take care,

Joe

May 27, 2021 at 8:50 PM
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FRANUEL
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  • 3 POSTS
We changed the steering lock and the car started working properly.
May 28, 2021 at 3:34 AM
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JACOBANDNICKOLAS
  • CERTIFIED EXPERT
  • 110,175 POSTS
Hi,

Thanks for the update. I'm glad to hear you got it fixed.

Let us know if you have questions in the future.

Take care,

Joe
May 28, 2021 at 3:59 PM