Acceleration noise?

2022 FORD EXPLORER HYBRID
8,500 MILES • 6 CYL • 4WD • AUTOMATIC
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MORLANDO7700
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Listen to the video below. I found myself having to mash the gas the other day and started to hear the noise in the video. I took to the dealer and was told that was normal for hybrids. Just getting a second opinion. Each time I was able to create sound. Vehicle was already moving over 25MPH. No item in the car that was bouncing around. Sounds came from under the center/rear axle area.

Will note my Camry Hybrid doesn’t make the same noise. Now I understand smaller engine, different size car, front wheel drive and so one. So forgot to ask if it’s a Ford noise or if they really meant all hybrids.
Aug 14, 2023 at 7:19 PM
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STRAILER
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I don't see the video; you need to allow time for it to upload on mobile. I don't think all hybrids create a noise, it sounds like they don't want to fix it. Please try the video upload again so I can hear what's going on.
Aug 15, 2023 at 10:36 AM
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MORLANDO7700
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Hopefully the video is attached this time.
Aug 15, 2023 at 11:56 AM
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STRAILER
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Thank you for the video. Yes, that is a strange noise and is not normal. It sounds like the hybrid drive motor has gone out or is defective. I would take it back to the dealer and if they don't want to help, call Ford directly.

1 (800) 392-3673

Please let me know what happens.
Aug 16, 2023 at 11:16 AM
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MORLANDO7700
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Just wanted to say thanks for confirming the sound is not normal. Took it back in to a different dealer and there was an issue. The bolt for the exhaust hanger was missing. So, the noise was the exhaust bouncing around. Making a donation as a thanks.
Aug 17, 2023 at 1:24 PM
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MORLANDO7700
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Just wanted to say thanks for confirming the sound is not normal. Took it back in to a different dealer and there was an issue. The bolt for the exhaust hanger was missing. So the noise was the exhaust bouncing around. Making a donation as a thanks.
Aug 17, 2023 at 1:24 PM
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STRAILER
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That will do it! Good find. Glad you could get it fixed, thanks for letting us know. Please use 2CarPros anytime we are here to help.
Aug 18, 2023 at 9:47 AM