Hood won't close or open

Yep is sounds like you need to loosen the bolts and move it up slightly. Here is a guide (below) to help you get it fixed.

Please let us know if you need anything else to get the problem fixed.

Cheers, Ken

hood latch cable broken how can i open hood

You need to raise the car in the air, then using a long screwdriver activate the latch, I attached a picture of the latch below so you can see where the cable attaches, that's the part you need to move to unlatch the hood

I had a glass technician come replace my windshield today while I was at work. I have a 2006 Chrysler Pacifica. Leaving work today, I accelerated and the hood flew up and hit the windshield. Would the technician have had any reason to open the hood? The company is claiming that they usually don't, so they aren't responsible. The hood has NEVER done this before, and it happened just 5 hours after he replaced the windshield.

The bonnet would have to be off the safety catch for it to move up, I would ring a different windscreen shop and ask if the bonnet has to be raised on your make to access any trim required to remove the screen.